Loop Returns
Loop is the industry’s leading commerce operations platform that empowers Shopify brands to streamline their entire customer journey, reduce friction, and maximize revenue. Its end-to-end approach integrates capabilities that help brands simplify their operations and delight customers, from initial orders to returns and exchanges. Offering features like Workflows, Instant Exchanges, Offset, and AI-powered tracking and visibility, Loop reduces costs, increases customer lifetime value, and retains revenue for more than 5,000 of the world’s most-loved Shopify brands. Loop has processed over 55 million returns and counting, and has helped merchants retain more than $2 billion in revenue over the past five years while delivering exceptional customer experiences. Learn more at www.loopreturns.com.
Overview
Loop is the industry’s leading commerce operations platform that empowers Shopify brands to streamline their entire customer journey, reduce friction, and maximize revenue. Its end-to-end approach integrates capabilities that help brands simplify their operations and delight customers, from initial orders to returns and exchanges. Offering features like Workflows, Instant Exchanges, Offset, and AI-powered tracking and visibility, Loop reduces costs, increases customer lifetime value, and retains revenue for more than 5,000 of the world’s most-loved Shopify brands. Loop has processed over 55 million returns and counting, and has helped merchants retain more than $2 billion in revenue over the past five years while delivering exceptional customer experiences. Learn more at www.loopreturns.com.
Problem
Looking to optimize operations across the post-purchase cycle to ensure brands are maximizing margins and customer satisfaction.
Impact
Our customers turn 57% of returns into exchanges, reduce out of stock notifications by 64% with instant exchanges, see a 63% reduction in WISMO ‘where is my order’ questions with Track by Loop, and save 780 hours of labor per year with our POS solution. Our top performing customers retain up to 80% of their revenue, and see a 20% increase in first time customer CLTV from their first year on Loop to their second year.
Videos & Resources
Check out partner-created content about Loop Returns marketing best practices.
Thought Leadership
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Upcoming & Past Events
Explore events where Loop Returns shares expertise or meets with CartStars members:
Tariffs: WTF do I do?
Date: 04/11/2025
If keeping up with the tariff conversation feels like watching a tennis match – you’re not alone.
We’re hosting a last-minute eCommerce roundtable Friday, 4/11 at 1pm ET to unpack the shifting tariff landscape and explore ways to future-proof your brand – hosted by our very own Marco De Paulis and joined by leaders from BK Beauty, ThirdLove, and our partner Whanau!
Think of it as part strategy session, part group therapy. No slides. No sales pitches. Just real leaders having a moment together to share how they’re tackling the challenges reshaping eCommerce right now.
We will livestream the conversation at 1pm ET on LinkedIn Live: https://www.linkedin.com/events/tariffs-wtfdoido7316208342450782208/theater/
Live workshop: 3 solutions for tariff relief
Date: 05/21/2025
The tariff landscape has shifted dramatically, and while none of us can control these changes, you can control your response. Find the hidden value opportunities throughout your P&L.
Join us for an interactive workshop where we’ll move beyond the challenges and dive into practical, business-specific solutions that deliver immediate cost relief.
What You’ll Learn:
- Real-World Analysis: How three different business types are responding to tariff pressure
- Actionable Calculations: Watch as we break down actual cost structures and identify hidden savings
- Implementable Strategies: Get concrete solutions for immediate financial relief without compromising customer experience
- Dollar Impact: Understand the true monthly and annual savings potential for businesses like yours
Loop Launches
Date: 06/10/2025
Your margins are under attack: advertising, manufacturing, shipping, and software costs are rising. The new era of profitable software is here, designed to reduce costs, increase revenue, and surface missed opportunities throughout your P&L. Join us as we reveal 60+ new features and updates.
Recommended By
These CartStars members have personally recommended Loop Returns: